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Delivery


Christmas deliveries and our opening hours


Coffee, tea and chocolate

Orders placed before 3pm on Thursday 16th December will be roasted within 2-3 working days and should arrive before Christmas. Unfortunately orders placed after this date cannot be guaranteed to arrive pre-Christmas.


Brewing Equipment

Orders placed before 3pm on Tuesday 21st December should arrive before Christmas, unfortunately orders placed after this time are not guaranteed to arrive pre-Christmas. If you need anything urgently after this date please contact us and we will try and advise on the best available delivery options.


Our Christmas opening hours

The roastery will be closed from the 24th December and will reopen on Monday 3rd January. Orders that are placed during this period will be despatched week commencing 3rd January.


It's fresh and on demand

We generally use Royal Mail for all 250g and 500g orders. We've found the service to be reliable allowing us to keep your order as fresh as can be. For larger wholesale orders we use UPS, DPD or Hermes, based on our experience and customer feedback.


We deliver to:
United Kingdom (including Northern Ireland)
Isle of Man
Channel Islands 


Unfortunately we can't deliver to international or BFPO addresses right now.

 

 Timescales for delivery


We send products out every day direct from our UK roastery and in most cases where the order is being delivered within the UK, customers will usually receive their product(s) within 2-3 working days. During exceptionally busy periods we may need slightly longer to prepare your order.


I haven't received my order


We're really sorry to hear that! We've worked tirelessly to build a reliable service so it's disappointing to hear of problems with an order, please do not worry however, we will always help. Please email us at info@beanbear.uk with your order number and we will investigate this further. We do our best to respond quickly and will always aim to resolve any delivery related issue.


We love to receive feedback

If you have comments on your experience with us or wish to provide feedback about our products, please email us anytime at info@beanbear.uk.