Current delivery disruptions due to the COVID-19 virus
Our delivery partners are reporting some delays right now and deliveries are taking longer than usual to arrive. Please allow an additional 3-4 working days for your delivery to arrive during this time. We are doing our best to monitor the situation as it develops and we will keep our website up to date as the situation changes.
We would like to thank all of our customers for their patience during this time.
Royal Mail service disruptions and Coronavirus advice:
It's fresh and on demand
We generally use Royal Mail for all 250g and 500g orders. We've found the service reliable which allows us to keep your order as fresh as can be. For larger wholesale orders we use UPS, DPD or Hermes, based on our experience and customer feedback.
We deliver to:
United Kingdom (including Northern Ireland)
Isle of Man
Unfortunately we can't deliver to international or BFPO addresses right now.
Timescales for delivery
We send products out every day direct from our roastery and in most cases where the order is being delivered within the UK, customers will usually receive their product(s) within 3-4 working days.
I haven't received my order
We're really sorry to hear that! We've worked tirelessly to build a reliable service so it's disappointing to hear of any of our customers having problems with an order, please do not worry however, we will always help. Please email us at firstname.lastname@example.org with your order number and we will investigate this further. We do our best to respond quickly and will always aim to resolve any delivery related issue.
We love to receive feedback
If you have comments on your experience with us or wish to provide feedback about our products, please email us anytime at email@example.com.