How do I create an account?
I'm having issues logging into my account
We're sorry to hear that. To regain access to your account please try the following:
If you believe you have forgotten your password you can reset it by visiting: beanbear.co.uk/account/login and selecting 'Forgot your password?'.
Alternatively please contact us at firstname.lastname@example.org and we will assist your further.
How do I track an order?
You can track your order status via your online account at any time. We post regular order updates to notify you when your coffee is roasting, in final prep and dispatched.
You can login to your online account at: beanbear.co.uk/account/login
Should I receive an order confirmation email?
When you place an order with us you should receive a confirmation email with your order details.
If you haven't received this please send us an email from the email address you used when you registered with us: email@example.com
If the email address matches our records we will arrange for a confirmation email to be resent to you right away.
What if I change my mind or wish to change my order?
Our coffee is roasted to order to ensure it's freshness. We usually begin roasting your order shortly after receiving confirmation of payment which leaves a very small window of opportunity to change your order.
If you would like to make a change, please email us as soon as possible and we will try to accommodate. Unfortunately where the order has already gone through the roasting process we will be unable to make changes.
For tea, chocolate and other products you have up until the order is sent from the roastery for delivery to make changes. Please contact us as soon as possible to make us aware that you wish to make a change.
Do I need an account to place an order?
We ask our customers to create an account when placing an order with us as it provides us with useful information that allows us to keep you up to date with your order and help with any queries.
We appreciate busy schedules however and understand that creating an account can be time consuming, therefore we are happy to offer Apple Pay, GPay and PayPal express as a faster checkout option.
Is the BeanBear website secure?
Yes, we work hard to protect the privacy of our customers and we will not share any of your details with third parties other than in relation to the management/maintenance of the website, the fulfilment of any orders or to comply with any laws and regulations.
We use the secure https protocol across our site which protects any details you share with us. We also only use trusted payment processors such as PayPal, GPay, Apple Pay, Shopify Payments and Stripe which are globally recognised payment processing providers and are trusted by millions of shoppers worldwide.