How our subscriptions work

Subscriptions are automatically renewed according to your selected delivery interval and your chosen products will be automatically delivered after each successful renewal.

For example, if you started a monthly subscription, then the system will automatically charge your payment method each month and you will receive the products to your doorstep each month, without the need to place the order by yourself!

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal.

The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order with us. You can also access your subscriptions if you create an account with us via our website.

You can skip or reschedule a charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the reschedule button next to the delivery date.

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

We're here to assist should you need us. Please feel free to email the team at info@beanbear.uk. We'll always do our best to get back to you within 24 hours wherever possible.